Business Imperative

The CBI had developed plans to standardise office operations on a converged mobile and VOIP solution.  To ensure that it could benefit from the best solution and cost, the team planned a formal market entry programme.  Acert was recommended to them to design and run the process.

Analytical Approach

Working closely with the client, we developed an RFP that encouraged the creativity of suppliers to define the most cost effective solution, providing them detailed analysis and profiling key aspects such as SMS, ‘internal’, external and international calls.

Central Role

The client’s management team down-selected five organisations to receive the RFP.  Our management of the process included:

• Single point of contact for all bidders
• Reviewing all responses (including requesting further information where appropriate)
• Formal evaluation and documented assessment of the merits and/or shortcomings with each of the bids
• Selecting/recommending a preferred and a reserve bidder

Business Impact

As a result of the process, the CBI selected a (new) business partner to provide an end-to-end, fully managed service for its end-users.  The implemented solution delivered on the key requirements of low cost, high flexibility and a future-proof technical solution.